FAQs

How long does shipping take?
Shipping times vary by destination. Orders typically arrive within 7–15 business days. You'll receive a tracking number by email once your order ships.

Do you ship internationally?
Yes! We ship to the United States, Canada, the United Kingdom, all 27 European Union countries, and Costa Rica.

How can I track my order?
Once your order is shipped, you'll receive a confirmation email with your tracking number. You can also use our Track Order page to check your shipment status at any time.

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I return a product?
Contact us through our Contact page and we'll guide you through the return process step by step.

When will I receive my refund?
Once we receive and inspect your return, your refund will be processed within 5–7 business days to your original payment method.

What payment methods do you accept?
We accept Visa, Mastercard, Discover, Amex and PayPal (debit and credit cards included).

At checkout:

• To pay with PayPal → select PayPal
• To pay with a debit or credit card → click "More payment options"

Is my payment information secure?
Yes. All transactions are encrypted and processed through secure, PCI-compliant providers.

Do your products come with a warranty?
Yes, all products come with a 90-day warranty against manufacturing defects.

What if my product arrives damaged?
Please contact us within 48 hours of receiving your order with a photo of the damage and we'll send a replacement or issue a full refund.

Are your products compatible with Mac and Windows?
Most of our products are plug-and-play and compatible with both Mac and Windows. Check each product page for specific compatibility details.

Can I change or cancel my order after placing it?
We process orders quickly, but contact us as soon as possible and we'll do our best to accommodate changes before shipment.

I haven't received a confirmation email — what do I do?
Check your spam or junk folder first. If it's not there, contact us and we'll resend it right away.